ToothGirl handles returns on a case-by-case basis with the ultimate objective of satisfying our customers. You can return the product(s) purchased at Lattelier within 14 days of receiving your purchase (counting from the first day of system’s confirmed receipt). All returns must include the original receipt. Item must be presented in its original condition with all packaging intact and must not have been washed. The shipping fees and the returned products’ related costs shall be responsible by customers except for faulty items on arrival. All refunds are in the form of LATTELIER store credits or cash up to your choice. Cash will be refunded to your original account of your payment. Credits will be credited to your customer account (Please refer to the Returns Credit Policy below). Products will be exchanged or refunded after we examined your returned product(s) with product defects. Please note that the whole return process may take up to 4 weeks. Returns that do not meet our policy will not be accepted and sent back to the customer. Please contact our Customer Care team : shawnzadougherty@gmail.com for further return procedures.

 

All orders for products are subject to availability. In this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any money you might have paid.

 

Returns Credit Policy: We are committed to exceeding customer expectations. Therefore, if we receive a returned item, we will provide a one-time store credit valued at 130% of your original purchase value. Note that any subsequent items produced by the same customer will receive only the item’s actual value in credits.